Return Policies

Returning for Exchange: Uniforms & Footwear

Don’t worry if your uniforms do not fit, you can send them back to us free of postage charges in exchange for the correct size (providing your items are in unused, re-saleable condition).

Please visit our Australia Post Return Portal to receive a pre-paid return postage label.  Once you’ve repackaged your return, simply affix postage label to your parcel and drop it into your nearest Australia Post Box or Post Office.

Once we receive your return, we’ll promptly process your exchange and send back out to you.

You’ll receive an email confirmation with new tracking info once your exchange has been processed and dispatched to you.

Note: Used, worn, damaged, embroidered or non-resaleable items cannot be returned.

Please note: If returning footwear, please DO NOT stick address directly onto shoe box. Please enclose shoebox in a suitable postage bag or envelope

If your return is rejected for any of these reasons, a postage fee will apply to return the items to you.

Return for Exchange: Non-Uniform Item/s

Please contact us on 03 9088 3521 or via email service@chef.com.au to discuss.

Note: Customers are responsible for return postage costs when exchanging non-uniform items.

Return for Refund: Change of Mind

If returning goods for a refund, customers are responsible for return postage costs.  You’ll be quoted return postage cost and prompted for payment when filling out return request via our Australia Post Return Portal.

If your order included a free gift choice, you’ll need to include this with your return. If free gift isn’t Included with your return, it’s price will be deducted from your refund.

Note: Used, worn, damaged, embroidered or non-resaleable items cannot be returned for a refund.

If your return is rejected for these reasons, a postage fee will apply to return the items to you.

Note: postage fees are non-refundable and will be deducted from your original order total.

Note: If your order originally qualified for free delivery, but returning an item for a refund reduces the order total below the free delivery threshold, the delivery charge that would have applied to the original order (without the returned item) will be deducted from your refund.